360 Editor

Support

Write to us, a person will answer.

Email: hello@360mediaedits.com
Please include your iPhone model, your iOS version and what you were doing when it happened. A screen recording helps a lot.

Subscriptions

Cancel: iPhone Settings, your name, Subscriptions, 360 Editor Pro. Cancel at least 24 hours before the renewal date.
Restore after reinstalling or on a new iPhone: open the paywall from the PRO button and tap Restore, signed in with the same Apple Account.
Refunds are handled by Apple: reportaproblem.apple.com.

Common questions

What needs Pro? Every tool works while you edit. Pro is asked for when you export an edit that uses tracking, shakes, premium effects, premium looks or caption styles, or an export above 1080p, ProRes or 10-bit HDR.
A render failed. Check free space on your iPhone, close other apps and try again. Heavy edits need memory, so lowering the frame size helps.
Preview plays slowly. Heavy edits play as they cache: let the green bar over the timeline fill, or switch the preview to ½ or ¼.
Where is my video? Finished renders are saved to your Photos library.